Your Privacy

We respect your personal data and are committed to maintaining its confidentiality. The purpose of collecting your personal information is to deliver our products and services, enable future marketing communication, and improve our services to you. Only authorized MySakinah personnel have access to your personal data.

We will not disclose your personal information to third parties unless required for the delivery of services to you — for example, arranging product delivery, conducting credit or security checks, customer research, or profiling — or unless we have obtained your express consent to do so. We may also be required to disclose your information to authorities, legal advisors, auditors, companies within our corporate group, third-party service providers, and appointed marketing agencies.

Your Consent

We will not sell your name, address, email address, credit card information, or personal details to any third party (except in cases where partners are linked to our website) without your consent.

Communication & Marketing

If you have made a purchase from us, we may send you updates from time to time about our latest products, news, or special offers via email, post, or phone. You may also be offered the opportunity to receive such communications from us or selected third parties when you register as a member of MySakinah Group Sdn Bhd.

All members of MySakinah Group Sdn Bhd have the option to opt out of receiving marketing communications from us or selected third parties. If you no longer wish to receive such communications, you can manage your preferences under “Your Information” in the “Your Account” section of the MySakinah website. You may access “Your Account” once registered and logged in. You can also click the “unsubscribe” link in any of our email communications.

What Are Cookies?

Cookies are small information files that are sent to your computer and stored on your hard drive. If you have registered with us, your computer will store an identifying cookie that saves you time when revisiting MySakinah Group Sdn Bhd by remembering your email address.

You can adjust your browser settings to prevent cookies from being stored without your express permission.

Site Statistics

We may disclose anonymized, aggregated statistics about visitors to this site or purchases made, such as required by our investors. We use an independent measurement and research company to collect data on site visitors on our behalf, using cookies and embedded code.

Both cookies and embedded code collect statistical data on visits to specific pages, time spent on each page, navigation paths through the site, screen settings, and general technical information. MySakinah Group Sdn Bhd uses and retains this information to improve user experience and service delivery. Further details are available upon request.

Disclosure of Your Information

We may disclose your personal information to any company within our group. We may also disclose your personal information to third parties:

• In the event MySakinah Group Sdn Bhd buys or sells any business or assets
• If MySakinah Group Sdn Bhd or substantially all of its assets are acquired by a third party, in which case customer data may be part of the transferred assets
• If we are under a legal obligation to disclose or share your data to comply with legal requirements or to enforce our Terms, or to protect the rights, property, or safety of MySakinah Group Sdn Bhd, our customers, or others — including sharing information with fraud prevention or credit risk agencies
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Third-Party Websites

Our site may contain links to our partner networks, advertisers, or other third-party websites. If you follow a link to any of these sites, please note that they have their own privacy policies. We do not accept responsibility or liability for their policies. Please review them before submitting any personal data to those websites.

Reviewing Your Information

If you would like to verify the personal information you submitted to MySakinah Group Sdn Bhd, you may do so by contacting us at the email or address provided below.

For security reasons, we may require proof of identity before disclosing any information. This proof may include your registered email address and password. You are responsible for maintaining the confidentiality of this information and for any actions taken using your account. We recommend that you do not use the browser’s password memory function, as this may allow others using your terminal to access your personal information.

Data Retention Policy

Your personal data will be stored throughout your program participation and for a reasonable period afterward for customer support, internal audit, and operational reference.

At this time, there is no automatic deletion policy. However, you may request your data to be deleted by contacting us at support@mysakinah.com. We will process such requests on a case-by-case basis in accordance with applicable legal and compliance requirements.

Use of Data for Refund Processing

We may use your personal information (such as name, email, and transaction details) to review and process:

• Failed access to program content
• Duplicate charges
• Valid refund requests as outlined in our Terms & Conditions

This data will only be used internally or with authorized payment processors, and will not be disclosed publicly.

Contacting Us

We’re always happy to hear from our customers (even if it’s a complaint!). Your feedback helps us improve, and we welcome your suggestions. If you have any questions or feedback regarding this policy, or if you wish for us to stop processing your information, feel free to contact us at:

• Email: support@mysakinah.com
•  WhatsApp: +6012-9444530