These terms and conditions are subject to change, revision, or removal at any time without prior notice. By accessing https://mysakinah.com/my/, you agree to be bound by the most current version of these terms. Any violation of these terms may result in the immediate suspension of your access.

Website Content & Copyright

Unless otherwise stated, all materials on this site — including images, illustrations, designs, icons, photographs, video clips, written content, and other elements — are the intellectual property of MySakinah Group Sdn Bhd. These materials may not be copied, reproduced, republished, uploaded, or distributed in any way without our written consent.

User Comments & Feedback

We welcome constructive feedback and encourage open dialogue. However, you agree not to post comments that violate any third-party rights, including copyright, trademark, privacy, or personal rights. Any content that is unlawful, obscene, defamatory, or offensive will be removed, and users may be held responsible for their content.

Product Information

We strive to present all information as accurately as possible. However, we cannot guarantee that your monitor’s display of color or presentation will reflect the actual product perfectly.

Program Language

All content and modules are delivered in Bahasa Melayu only. There are currently no English translations or subtitles available.

Newsletter Subscription

By signing up on our platform, you consent to receive periodic email updates, promotions, and news from MySakinah.

Indemnification

You agree to indemnify and hold harmless https://mysakinah.com/my/ from any claims, damages, costs, or legal fees that may arise due to your misuse of this website or violation of these terms.

Third-Party Links

Access to third-party websites via our platform is at your own risk. We are not responsible for any damage, loss, or issues that may occur from using external sites linked from our platform.

Accuracy of Information

Occasionally, there may be errors or omissions on our site related to product descriptions, pricing, availability, or articles. We reserve the right to correct these without prior notice. If you are dissatisfied with a product or program you purchased, please reach out to our support team.

Payments

All purchases on our platform are one-time payments unless otherwise stated. We accept Visa, MasterCard, and other available payment methods. All transactions are subject to authorization by your card issuer. We are not responsible for delays or issues caused by failed payment authorizations.

Use of International Cards

We accept foreign credit/debit cards, especially for users from Singapore and Brunei, who participate in our digital programs from abroad.

Refund & Cancellation Policy

General Policy: All purchases are non-refundable, unless under the following conditions:

1. Failed Access to Content: If you do not receive access to the content after payment (e.g., no access email, broken links), please notify us within 48 hours of purchase. Upon verification, a full refund will be issued within 21 working days.
2. Duplicate Payment: If you are charged more than once for the same program, submit proof of payment. The duplicate charge will be refunded within 21 working days.
3. No Partial Refunds: We do not offer partial or pro-rated refunds for changes of mind, dissatisfaction after access, or partial usage of the content.

For support, contact us at support@mysakinah.com or WhatsApp us at +6012-9444530.

Termination

This agreement remains in effect until terminated by either you or MySakinah. You may terminate at any time by ceasing use of our services. We reserve the right to terminate access without notice if these terms are violated.